Panera Bread

Reviews about Panera Bread

• 1 / 5

  By Sherry Leker
  If I could give negative star I would. I tried to place an order online as they want you to do but it said they were out of bread bowls. I called and the first girl said "oh, then they must be out". After hanging up I thought about that and really, you are out of bread bowls by 10 am?!? I called back and was transferred to a manager. The manager said it's a glitch and call back to the first number, because apparently they don't know how to transfer a phone call. He said to tell them to call him if they have a problem overriding the glitch. I called back and got another employee. He said he couldn't help me because the system says sold out. I said manager Drew said to call him and this employee said he doesn't even know a manager by that name. After being on the phone 40 minutes this guy comes back on and says he has it figured out and Drew said he would eat the cost of the bread bowls ($1.98) but I would have to order something else to get to the $5 min charge. The cheapest thing on the menu, besides the bread bowl, is $4.50. So to get my order, I can't just order the $1.98 bread bowls, because they don't exist on this system, I have to order $5 cookies to get delivery. I told them I will just get it from Corner Bakery. He said fine and hung up. I called Corner Bakery and asked if I can purchase an empty bread bowl. The young lady didn't know and said she would check. Came back on the phone and said yes. Placed my order in less than 2 minutes. I will NEVER go back to Panera. Very poor customer service!
  March 29, 2017
• 2 / 5

  By Jessica Dailey
  Food is average at best, it's always crowded, and the tables are usually dirty. If you want good food of this type, there are plenty of better local small businesses that offer superior service and food.
  December 25, 2016
• 4 / 5

  By Sara Hoepner
  Ordered dinner to bring to a family. Staff was a bit helpful as I never been there before. One server at the register seemed confused but we got through it okay.
  August 03, 2016